Privacy Policy

Welcome to Things Telecom (PTY) LTD (Things Telecom) ("we," "our," or "us"). At Things Telecom, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we may collect from you when you use our website, mobile application, or other services (collectively, "Services"), how we use and safeguard this information, and your rights and choices regarding your data.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices outlined in this policy, please refrain from using our Services.

1. Information We Collect:

• Personal Information: We may collect personal information that you provide directly to us, including but not limited to your name, email address, postal address, phone number, payment information, and any other information you voluntarily submit to us.
• Automatically Collected Information: When you interact with our Services, we may automatically collect certain information about your device, browsing actions, and usage patterns. This information may include your IP address, browser type, operating system, referring URLs, and the pages you visit.
• Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services and improve your experience. Cookies are small data files stored on your device, and web beacons are small graphic images embedded in web pages. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

• To Provide Services: We use the information collected to deliver and enhance our Services, process transactions, and provide customer support.
• Communication: We may use your contact information to send you updates, newsletters, promotional materials, and important announcements regarding our Services. You can opt-out of marketing communications at any time.
• Personalization: We may use your information to tailor our Services, content, and advertisements to your preferences.
• Analytics: We may use analytics tools to analyze user behavior, improve our Services, and optimize our website's performance.
•  Legal Obligations: We may process your information to comply with legal obligations, enforce our terms of service, or protect our rights and the rights of others.

3. Information Sharing:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, providing Services, and fulfilling your requests. These providers are contractually bound to protect your information and use it solely for the purposes we specify.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you of any such change and provide choices regarding your information.
• Legal Compliance: We may share your information when required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not personally identify you for research, marketing, analytics, or other purposes.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices:

• Access and Update: You can access and update certain personal information through your account settings or by contacting us.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual requirements.
• Marketing Communications: You can opt-out of receiving marketing communications by following the instructions in the communication or contacting us.
• Do Not Track: Our Services do not respond to "Do Not Track" signals from browsers.

6. Children's Privacy:

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take steps to delete the information.

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy with a new effective date. Please review the policy periodically for any updates.

8. Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at support@thingstelecom.co.za.